Guidance on phishing

Criminals use phishing scams as a way to steal your personal information or to get access to your computer.  Typically the scam messages sent to you are made to look like they come from a trusted company like a bank or the government. Criminals try to get access by letting you click a link and share sensitive information, such as your online banking details. 

Sometimes scam messages in the name of GBLT are sent

In the past scam e-mails about remission, and a final notice with an urgent request to transfer money immediately were sent.

In the Netherlands there is a website that monitors current scams. For more information please visit

What should you do with a suspected scam message?

Throw the message away, delete it, and:

  • Do not open the message;
  • Do not click on any of the links in the message ;
  • Do not  download any attachments from the message;
  • Do not reply to the message.

Have you accidentally done one of the abovementioned things? Please take apropriate action. For example change passwords that might have been compromised. Also regurly scan your  device for malicious software and viruses. Especially after you suspect that you may have responded to a phishing message.

Do you doubt whether a message from GBLT is genuine?

Please feel free to notify us when you suspect you have received a possible scam message in the name of GBLT. You can:

  • e-mail us at
    Please do not forward the message itself. Instead send a screengrab, photo or scan of the message.
  • call our customer service
    We will gladly assist you with your inquiry.

We appreciate it if you share your suspisions with GBLT. So we can investigate if the message  is indeed a scam, and alert people. 

Learn more about spotting scam messages.