Your feedback is important to us
It’s important to us that our services meet your needs. That’s why we use your feedback to improve our services. Would you like to know what to expect from our services? Then check out our service promises.
You'll receive an invitation after you've called us
We'll ask about your experiences. This will help us identify what's going well and where we still need to improve.
We also conduct other customer surveys
For example, we ask for your opinion on our website. We also sometimes send invitations to participate in other customer surveys, such as filing an objection to the WOZ value.
Frequently Asked Questions
-
Participation in the customer survey on our telephone services is anonymous. In other customer surveys, we do know the respondents’ email addresses, but we do not know which respondent provided which answer.
-
You can unsubscribe at any time. To do so, send an email to onderzoek@gblt.nl. You will then no longer receive invitations at that email address.
-
- Invitations to the customer survey after you’ve called us come from MoveXM and can be identified by the afzenderno-reply@kcmg.nl.
- We send invitations for other customer surveys from onderzoek@gblt.nl.