Service Promise 4. Clear Language

We explain everything in easy-to-understand terms so you know exactly what it says and what you need to do.

When will you notice this?

You'll receive clear letters, emails, and explanations from us. We use simple words and short sentences. We explain any difficult words.

What do you notice?

• You understand what is meant
• You know what to do
• You don't have to look for as many explanations