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Selfservice in MijnGBLT

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What do we do?

GBLT is a local tax partnership. We govern taxes for 10 Municipalities and 5 Water Boards. Every year, we send out more than 2.1 million tax assessments.

We strive to make tax matters as easy as possible for you. We do this by listening carefully to your needs. Together with our colleagues at our customerservice, we’re here to help you every day by phone with questions about taxes and payments. With our six service promises, we put you, the customer, first. At the same time, these service promises help us improve our internal processes, ensuring that tax matters remain clear, accessible, and simple for everyone.

These are our 6 service promises

 

Our mission

We handle the entire local tax process for our participating water districts and municipalities. We do so with a focus on social issues and by providing the highest possible level of service to our clients.

Our vision

GBLT is committed to the effective administration of local taxes: Simple when possible, personalized when necessary
This means that we:

  • are service-oriented
  • ensure good value and quality
  • continuing to improve and innovate
  • collaborating with other government agencies
  • giving employees room to grow

Our strategy

We work every day to improve our services
We ensure that our organization is ready for the future. We do this with a clear approach, based on the following points:

  • Agile organization
    • We adapt quickly when necessary
  • Reliable data
    • We ensure your data is accurate
  • Excellent service
    • We help you as best we can
  • Collaboration with clients
    • We work together with municipalities and water boards
  • Social Focus
    • We take your situation into account
  • Learning Organization
    • We continue to improve and develop

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